RESUME
QUICK SUMMARY
¨ Twenty (20) years experience in information technology including application delivery, desktop integration, network administration, hardware/software support, troubleshooting, project management, system, deployment/conversion and system management capacities.
¨ Industry experience includes consulting, accounting, human resources, management, marketing, retail, insurance, engineering, real estate, medical, association and banking.
¨ Understanding of Windows XP/2000/NT Server and Workstation including TCP/IP, WINS, DHCP, IIS, FTP, user manager, server manager, active directory, group policy, registry, resource kit utilities, installation and configuration.
¨ Experience working with users in a technical support role including officers and high-level management.
¨ Most important qualities are troubleshooting abilities, enthusiasm, persistence, patience, inventiveness, a commitment to quality, use of resources, perfectionism, ability to quickly grasp new ideas and learn new skills, and ability to work with others and be a team player.
TECHNICAL ENVIRONMENT
¨ Operating Systems: Windows 3.1, 95, 98, NT, 2000, XP, Windows Server 2000, Windows Terminal Server 2000, Citrix Metaframe 1.8, Novell NetWare 3, 4 & 5, MS-DOS.
¨ Networking: LAN, WAN, TCP/IP, WINS, DHCP, DNS, IPX, Active Directory, DSL, Cable, LinkSys routers, Ethernet, Token Ring, Wireless.
¨ Security: Group Policy, file & directory, shares, registry & application lockdown.
¨ Network Application Software: Exchange 5.5, Microsoft SMS.
¨ Desktop Application Software: Microsoft Office (Word, Excel, Access, PowerPoint, Publisher, Outlook), Microsoft Project, Microsoft Visio, Abobe Photoshop, WRQ Reflection, PC Anywhere, WinFax, Word Perfect, Lotus Notes, VMWare, Microsoft Virtual PC, ADP Shoplink, ADP Stellix, CCC Pathways, Pictometry.
¨ Web: IIS 5.0, HTML, FTP, Microsoft FrontPage.
¨ Programming Languages/Utilities: Microsoft SMS Installer, Wise Installer, Citrix Installation Manager, Ghost, Partition Magic, PQ Drive Image, batch scripting.
¨ Hardware: IBM, Dell, HP, Compaq, LinkSys.
EMPLOYMENT
Allstate Insurance Company, Inc., Northbrook, Illinois
Network Professional – Lead Environment Manager Analyst; 1999-2006
Taylor Management Systems, Inc. (Computer Consulting Firm), Des Plaines, Illinois
Senior Staff Consultant; 1996-1999
Hi-Tech Solutions, Inc. (Computer Consulting Firm), Oakbrook Terrace, Illinois
Senior Consultant; 1998-1999
Timothy J. Farmer, C.P.A., Mount Prospect, Illinois
Self-Employed Public Accountant & Computer Consultant; 1985-1996
Randolph Shaw & Company, P.C. (Public Accounting Firm), West Dundee, Illinois
Senior Accounting Manager & Computer Systems Administrator; 1989-1994
EXPERIENCE
¨ Held a lead position that combined skills in system analyst, project management and business analyst roles. Managed project workload for team. Worked closely with management, senior leadership, vendors, and various other entities throughout the enterprise.
¨ Experience working with approximately 20,000 desktop/laptop users in a software delivery and technical support role including officers and high-level management.
¨ Desktop design, deployment and support within a large enterprise.
¨ Application integration, packaging, testing, troubleshooting and support in a highly visible unit for a Fortune 500 company.
¨ Accustomed to providing support 24 hours a day, 7 days a week in an environment where decisions that have the potential of costing a company significant financial impact must be made quickly and accurately.
¨ Network administration - using Windows 2000/NT Server and Novell Netware. This includes physical cabling (both Ethernet and Token Ring), network cards, security, passwords, user setup, printer management, file allocation, drive mapping, server monitoring, and hardware setup on Compaq Proliant servers with RAID 5 configuration and hot swappable drives.
¨ Internet/intranet experience including HTML programming.
¨ Consulted small to medium size businesses on network setup and creation. This included software and hardware selection, feasibility studies, RFP’s to vendors, network design and documentation, system and application setup, loss prevention strategies, and user training.
¨ A more detailed Technical Resume is Available Upon Request
EDUCATION
Rockford College, Rockford, Illinois
Bachelor of Science Degree
Major: Accounting Minors: Business Administration, Economics
Graduated Magna Cum Laude -- May 1989
McHenry County College, Crystal Lake, Illinois
Associate of Applied Science Degree in Accounting Technology
Graduated High Honors -- May 1987
Certification: Certified Public Accountant - March 1990
ACTIVITIES & HONORS
Treasurer, Membership Coordinator, Committee Chairman Pro Tem and Den Leader
Cub Scout Pack 156, Crystal Lake, Illinois 1991-1995
Member Phi Theta Kappa (Honors Fraternity) 1987
Member Omicron Delta Epsilon (Honors Society in Economics) 1989
Rockford College's Distinguished Scholars List 1988 & 1989
REFERENCES
Available Upon Request
Resume in MS Word format
Technical Resume in MS
Word format
Resume in PDF (Adobe Acrobat
Reader) format
Technical Resume in PDF
(Adobe Acrobat Reader) format
